Policies

Cancellation Policy:

Dear Valued Client,

We appreciate your decision to invest in your well-being by choosing our massage spa services. To ensure the smooth operation of our schedule and provide you with the best possible experience, we have implemented the following cancellation policy:

1. Deposit Requirement:

   • A 50% non-refundable deposit is required for all appointments.
   • The deposit serves as a commitment fee, securing your scheduled time and allowing us to reserve our therapists exclusively for you.

2. Cancellation and Rescheduling:

   • If you need to cancel your appointment, please do so at least 24 hours in advance.
   • Deposits for cancellations made before the 24-hour window can be applied towards rescheduling the appointment.

3. Late Arrivals:

   • Clients arriving late will experience a reduction in their scheduled treatment time.
   • In cases of significant lateness, a full body massage may not be possible due to time constraints.

4. Respect for Time:

   • Your appointment is an investment in both your time and ours. We value and respect your commitment to self-care.
   • We kindly request that you arrive promptly for your scheduled appointment to ensure you receive the full benefit of your chosen treatment.

5. Policy Enforcement:

   • If cancellations occur within the 24-hour window or without proper notice, the deposit will be forfeited.
   • To rebook another appointment, a new deposit will be required.

At Serene Comfort Therapeutics LLC, we believe in fostering a positive and respectful environment for both clients and therapists. Your understanding and adherence to this policy contribute to the overall success of our services.

Thank you for choosing Serene Comfort Therapeutics LLC for your wellness journey. We look forward to providing you with a rejuvenating experience.

Sincerely,

Serene Comfort Therapeutics LLC